Refund and Return Policies
SHIPMENT
When will I receive my order?
It takes us between 2 and 5 business days to process an order, after which we will send it to you.
We will ship. You will also need to take into account the shipping time, which depends on
your location, but you can estimate it as follows:
● USA: 3-4 business days
● Europe: 3-7 business days
● Australia: 2-14 business days
● Japan: 4-8 business days
● International: 10-20 business days
Where is my order shipped from?
We work with a print-on-demand company with management centers
spread all over the world!
Will I have to pay customs fees for my order?
International orders may incur additional customs fees. This fee
is not under our control, and is the decision of your local customs agency. The policies
Customs regulations vary greatly between countries, so we recommend speaking with
your local authorities to clarify this point.
My order should have arrived by now, but I haven't received it yet. What should I do?
Before contacting us, please help us by following these steps:
● Check your confirmation email to make sure there are no errors in
the shipping address.
● Ask about your order at your local post office.
● Ask your neighbors if the carrier left your package with them.
Pro tip: Avoid theft. If you won't be home on the day of delivery, use your
work address or wherever you will be.
If the address is correct and the package is not at the post office or with your neighbors,
Contact us at syt23orenglo@gmail.com with your order number.
If there is a problem with your shipping address, we can send your order again.
product, but you will have to bear the costs.
Pro tip: Your zip code is a crucial part of your address. Make sure it
enter it correctly.
ORDERS
How are the products made?
We work with a print-on-demand dropshipper, which has fulfillment centers.
Production and logistics spread across the globe. Your orders are printed and
sent from the center closest to the customers' final address.
How do I track my order?
If your shipping method includes tracking, you will receive a link by email when your order is shipped.
be shipped. If you have any questions about your shipment, please contact us at syt23orenglo@gmail.com.
I received the wrong or damaged product. What should I do?
We're sorry if your product arrived damaged. To resolve this as quickly as possible, please send it to us.
Please email syt23orenglo@gmail.com within one week of delivery with photos of your damaged product, your order number, and any other details you have about it. We'll get back to you with a solution as soon as possible!
RETURNS
What is your return policy?
We do not offer returns or exchanges, but if something happens with your order, please
Contact us at syt23orenglo@gmail.com.
Do you refund money?
We only offer refunds to customers who receive wrong items or
damaged. If this is your case, please contact us at syt23orenglo@gmail.com with photos of your item and we'll find a solution.
Can I exchange a product for a different size or color?
We do not currently offer exchanges. If you are unsure of what size will fit you,
Better yet, check our size guides in the product descriptions.
It is not a common case, but it may happen that there is an error in the labeling of a
product. If that's the case, please contact us at syt23orenglo@gmail.com within a week.
from the moment of delivery. Include your order number and photos of the item in
question and we will help you as soon as possible.

Our beginning
How it all began
We are Sandra and Tony, a couple with different roots but a shared dream. We always had the desire to be an entrepreneur, to create something of our own with a purpose. For years we imagined it separately, but it wasn't until we met that we decided to take the step together. Thus was born Orenglo Club: a brand that unites our passions, our desire to do things well, and a shared vision of what the fashion of the future should look like.

Why we do it
Behind every garment, there is us
We believe in fashion that respects, that adds value, and that speaks to values. We don't come from the fashion world, but we do come from a commitment to doing things better. From Madrid, we manage this project with closeness, care, and responsibility. Everything you see at Orenglo has been chosen by us, from the fabrics to every word. Because for us, it's not just clothing: it's a way of building something honest and lasting.

Our philosophy
More than fashion
Orenglo Club was born from a very simple idea: fashion can be different. More conscious, more respectful, more human.
For years, fashion has had a negative impact on the planet and people. We chose a different path. That's why we decided to create a sustainable clothing brand, focused on minimalist design, eco-friendly materials like organic cotton, and ethical production that respects people and the planet. We don't follow trends; we follow principles.

Our commitment
Fashion with a purpose
We believe that every garment can make a statement. That's why our collections combine timeless basics with real commitment. Orenglo Club is our way of showing that responsible fashion isn't a utopia; it's a daily choice. We're committed to eco-friendly, transparent, and unhurried fashion. Because dressing well can also mean doing good.

Our clothes
Design that matters
Every garment we design is designed to last, both in quality and style. We focus on the essentials: clean shapes, neutral colors, and sustainable fabrics.
The goal isn't to follow trends, but to create an identity. We want each garment to become a key part of your wardrobe—comfortable, versatile, and thoughtful.

HOW WE IMPACT
Choose consciously
We know that every decision counts. That's why we work with suppliers who share our values: ethical production, sustainable materials, and fair working conditions.
Choosing Orenglo Club means embracing more responsible consumption, where fashion is not just about aesthetics, but also ethics. Because we believe in dressing well without causing harm.